Castellano
Català
English (UK)THE GREAT HOST HOTEL: HOUSEKEEPERS
The Hotel housekeepers are the Perfect Host. They are key to the operation of the Hotel and Customer Satisfaction people. The work of the Chambermaid and public areas, requires organizational capacity, planning and control of all work done on site, rooms and common areas of the hotel.
Information request
Course Benefits
With this course in pill form, the main objective is to reinforce the concepts of Excellence in Customer Service department Flats, motivated, customer resources and Quality of Service. Keys to Excellence Team Flats The important role of team Flats Hotel, the importance of managing detail and personalization of the Services. To ensure quality service, which is consistent with the category of the establishment. What can we do from the department of floors to satisfy our customer? Personal image, the result of work and the image of the company.
To
The course is aimed at all Housekeepers and Supervising hotels with External Cleaning service fully or partially.
Methodology
dynamic course and experiential learning.